Depending on your company's security policies, your access to Black Duck Portal might get restricted. In those cases, your company will need to add Black Duck Portal IP ranges to their allow list.
Open a support ticket
If you still need help, open a support ticket in Black Duck Community, following these steps:
- Click the support center
icon, near the upper-right corner of the page.Black Duck Community opens, and you're signed in automatically.Note: If you cannot access Black Duck Community, you can contact support by email at bdportal@blackduck.com. - Select Submit a Ticket.
The Submit a Support Case form opens.
A support representative will contact you to assist with your request.